Privacy policy

Last updated 14 November 2026

Lenkodi Water & Ice ("Lenkodi", "we", "us") respects your privacy. This policy explains what personal information we collect through this website, why we use it, and your rights under the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Who we are

Lenkodi Water & Ice, 20 Pretorius Street, Rustenburg, 0299. Phone: 083 499 0087. Email: info@lenkodiwater.co.za. We are the responsible party for the information described here.

2. What we collect

This website has no user accounts and no payment step. We only receive information that you choose to send us, for example when you use the order builder:

your name and phone number
your delivery address, if you ask for delivery
your order details, preferred day and time, and any notes

The order builder prepares a message. The message is sent only when you press the WhatsApp or email button, and it goes from your own device to us.

3. Why we use it

to confirm stock, price and time for your order
to collect or deliver your order
to answer your questions
to keep simple order records

4. Who sees it

We do not sell your information. Your message travels through the service you choose (WhatsApp, which is run by Meta, or your email provider). Their own privacy terms apply to that service. This site also loads fonts from Google Fonts and a map from Google Maps, so Google may receive your IP address when those load. We may share delivery details with a person who delivers your order.

5. Cookies and tracking

This website does not set advertising cookies and does not run analytics. If this changes, we will update this policy.

6. How long we keep it

We keep order messages only as long as we need them to serve you, keep business records, or meet the law. We then delete them or remove the personal details.

7. Security

We take reasonable steps to protect the information we hold. No method of sending information over the internet is fully secure.

8. Your rights

Under POPIA you may ask us to confirm what information we hold about you, to correct it, or to delete it, and you may object to how we use it. Send your request to info@lenkodiwater.co.za.

If you are not happy with how we handle your request, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

9. Changes

We may update this policy. The date at the top shows the latest version.